What countries do you ship to? Nocs ships worldwide, we believe everyone should have the right to awesome earphones and speakers. 

Where does my order ship from? Nocs uses a sophisticated logistics structure with warehouses in the US, United Kingdom, Sweden and Hong Kong. Our order system automatically calculates the shortest distance to you and ships from that warehouse. 

What payment options do you have? We accept all major credit and debit cards such as American Express, Visa, Mastercard and Dinersclub. 

What is the status of my order? After you place your order you will receive an order confirmation detailing your purchase. Once your order ships you will get an e-mail with details on how to track your order. If you havent received this e-mail within 3 business days of placing your order please contact us at store@nocs.se 

My headphones keep falling out of my ear The size and anatomy of your ear-canal varies from person to person. Therefore we include various sizes of ear-tips with your earphones. We suggest trying on each pair for a short amount of time to see which fits your ears best. 

Does your headphones work with all mp3-players?
Nocs headphones work with all products that use a 3.5mm plug. Our earphones with mic should generally work with these devices as well, but the remote/microphone functionality might be limited.

Compatibility for NS500 Android
Nocs NS500 for Android supports 4-pole CTIA / AHJ jack. The cell phone used needs to be released to the market 2012 or later and support 3-button remote headsets. On some products there might be some differences in functionality on up/down buttons. This is not a defect in the Nocs product, instead it is the manufacturer/model of the cell phone that has implemented limitations for 3rd part accessories. Below is a list with known products that work slightly different than normal.

HTC One Will control "change track" instead of "volume" on up/down buttons.

Nexus 7 No support for 3-button remotes.

LG Nexus 4 No support for 3-button remotes.

Motorola Droid RAZR Maxx HD No support for 3-button remotes.