NS2 Troubleshooting

Having issues with your NS2s? Please make sure you go through the below recommendations and if you still are having issues please contact our support.

Your NS2s sometimes only need a reset after some time of usage and make always sure that you are running on the latest firmware.

Requirements and our recommendations for setting up your NS2 Air Monitors:

• Your network router, your NS2s and your audio device (computer or iOS device) must be in close range of each other with strong network signal strength between them.

• Your network router must support the Wireless B/G standard (802.11b/g 2.4 GHz) and this option must be enabled in the router's configuration. Wireless N standard (802.11n - 5 GHz) is not supported

• Your Wi-Fi Network Name (SSID) must be visible ("broadcasted") during the setup process. It must not be hidden. Once you've finished setup you may hide the Wi-Fi Network Name (SSID) again.

• The use of special characters or any national characters in your Wi-Fi Network Name (SSID), Wi-Fi Password or Speaker Name is not supported. If you use these characters please replace them with alphanumeric characters only.

• Avoid using WEP encryption and TKIP security on your Wi-Fi router. We recommend WPA2 encryption + AES security.

• Your iOS device needs to run iOS 7.0 or later and your Mac/PC needs to run iTunes 10.2 or later. However, we generally recommends to use the latest versions of iOS and iTunes, as Apple is constantly improving AirPlay stability and functionality in newer versions.

• It is recommended that your Wi-Fi router runs the latest firmware available.

• We recommend an Apple Wi-Fi router for your AirPlay setup. AirPlay is Apple technology!

• Use of Wi-Fi range extenders can result in various AirPlay connect and dropout issues.

The speaker is not connected to a Wi-Fi network router. This problem may have several causes:

• During setup - Wrong Wi-Fi password or not allowed(special) characters in Wi-Fi router name (SSID), Wi-Fi password or speaker name. Use only alphanumeric characters. 

• During use - Bad connection between Wi-Fi router and speaker. Place your speaker next to your Wi-Fi router and restart the speaker. To avoid Wi-Fi network connect issues - relocate speaker until signal strength is 60% or above.

• During use - Heavy Wi-Fi traffic can result in a dropped Wi-Fi connection. Change Wi-Fi router "channel" to a lessor used channel. (Consult your Wi-Fi router's manual to learn more about this feature).

Sometimes you may lose the audio connection between your speaker and your audio device. This may be caused by several reasons including:

• Your router, speaker and audio device are no longer within solid range of each other.

• Heavy data traffic (such as large downloads, streaming movies etc.) is causing data congestion on your network router.

• The streaming service you're listening to (eg. Spotify, WiMP etc.) is experiencing heavy usage, thus dropping audio connection periodically.

Your audio application may also occasionally lose AirPlay connection to your speaker.To fix this you normally only need to either restart your iTunes/iPod/music player (close and restart the player, do not just minimize it) OR select and de-select your AirPlay speaker in the AirPlay menu on your device.

Please also note that WiFi connections may suffer from minor audio dropouts from time to time due to other devices in your home influencing your WiFi network traffic.